Thank you for taking the time to write a review for Montfort Manor. We are pleased to hear that you find the home welcoming and our staff approachable, and the home clean and tidy. We are sorry to hear about your experiences with getting through to our team over the phone – we have been looking into this issue and we believe it to be an issue with our mobile handset batteries. We would like to assure you that we have ordered new rechargeables and hope this will solve the problem.