Hi Linda, thank you for taking the time to write a review for Goldwell Manor. I would like to express my apologies that this has been your experience following your husband's stay. This is not the standard that we operate and I would like to take this opportunity to say I deeply regret being pulled away to a meeting and having missed you during your last visit. I tried following up with a call but I’ve had no response and at the time didn’t believe leaving a voicemail was appropriate. I will use your review to continue improving the overall service that is provided and I would, of course, be pleased to explore each point in more detail with you, if you feel this would be helpful.