Dear Sandra, we appreciate you sharing your experience with us. We are delighted to have your mother-in-law with us. Our team works extremely hard to maintain tailored care for our residents. We take all our feedback seriously and are sorry to hear that you experienced the home being understaffed. We, like all care homes, had difficulty recruiting for a while.<br>However, we are now fully staffed and we are here for our residents any time of the day or night. We would be happy to have a call with you to discuss your concerns further. We wish you all the best.