Dear Deborah,<br>We are very sorry to hear that you didn’t feel that the latter months of your dad's stay were not to the same standard of care he had been receiving or you would expect. The highest quality of care for residents is always our top priority and the team at Lethen are very sad to read that you didn’t feel that this was the case. We would really like to better understand your experience, so please do let us know if you would like to share what you didn’t feel was delivered and we can look into this for you. You can contact us at feedback@barchester.com.<br>Kind Regards, Barchester’s Customer Feedback Team