Thank you for your feedback. All of our team are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. As this matter is currently under investigation, please can we kindly ask that you email feedback@fshc.co.uk or alternatively the link to our complaints information is https://www.fshc.co.uk//media/25723/2022-complaints-leaflet-fshc.pdf where additional contact information is provided.