Thank you for your kind words and acknowledgement of the reality of caring for wonderful people who, through no fault of their own, can find themselves frightened and bewildered by dementia. It is testimony to the dedication of our carers that we are able to deliver a good quality of life for our residents on our specialised units - despite the sometimes challenging limitations and understandable confusion some residents face. Reading reviews like this gives our team a real boost. Once again, thank you so much for taking the time to express the above.