We‘re sorry that you feel our service didn’t meet your expectations.<br>Sometimes staff may be slow to answer the door as they may be supporting residents. Mr B was asked every day if he would like to bathe but he refused. As he has capacity to make this decision, we cannot force him.<br>Regarding "appropriate medical help", when Mr B’s relative thought he had suffered a stroke, our staff immediately assessed him. They didn’t believe he had. but decided to contact his GP, who also confirmed there were no signs of a stroke, but, would arrange for him to be admitted to hospital to investigate. Finally, St Helens safeguarding team were alerted but after their investigation, they found there was no cause for a complaint and closed the case.<br>We’d like to apologise again that you felt our services did not meet your expectations but we strive to provide the best care possible, which is confirmed by the Good CQC rating we have achieved and our excellent reputation in the community.