Thank you for taking the time to post your review.
We take all feedback we receive from our residents and their loved ones very seriously.
Whilst we are pleased to hear of your positive feedback regarding our dementia care team, we are sorry to read your concerns around our care home's facilities.
We aim to provide our residents a lifestyle with peace of mind and regularly review our facilities and furnishings to ensure our residents are safe and feel supported.
In recent weeks, our care home and senior managers have been working closely with you and our wider community to share our plan to redecorate the dementia floor and address the specific nature of your concerns.
We outlined our planned redecoration and refurnishing of our dementia floor. Subject to contractors' availability, and ensuring residents’ care is not adversely impacted by the project, we intend work to start in May.
Thank you once again for posting your review and we look forward to continuing our discussions