Thank you so much for taking the time to leave us a review, we are very pleased that you are happy with your mother's care. We've been taking a close look at the rating system to try and bring our services up to a full five star standard. The manager, would be very interested in meeting with you to discuss aspects of your review and to get a fresh perspective on why some of the sections are lacking compared to others. If nothing else comes of it at least you will be able to put a face to the name behind the home's registration and hopefully get a lovely slice of cake out of it. No pressure though and from our point of view it would be an interesting exercise.