Thank you for taking the time to leave your review. We have discussed your feedback with the home’s new management team to help them continually improve their service. After our discussion with the home, they have confirmed that our resident’s health and well-being are an absolute priority and that measures were in place during the period the heating system was being repaired. The home is currently staffed accordingly and is on a recruitment drive for full-time positions for carers. Please let us know if there is anything we can do to make father's stay as comfortable as possible.