The Team would like to pass on our sincere condolences for your loss. Thank you for taking the time to bring your experience to our attention, we take all feedback very seriously. At this time we do not have a record of any formal complaint made by you. Would you be available for a call to discuss this matter in more detail as we have been experiencing difficulties in contacting you?  We are sorry that your experience did not meet your expectations, we continually strive to provide an outstanding quality of care and improve our Service User’s experience wherever possible.