Hi Karen, I am so sorry you have been feeling like this as it is not the experience we aim to offer our residents. Recruitment is a challenge in the care sector at the moment and we are in the process of appointing several new members of staff however we need to ensure that thorough background checks are carried out to ensure the safety of our residents. This has sometimes led to the use of agency staff, but we do try to use staff known to us to ensure continuity as much as possible. Residents are always appropriately supervised and we try to schedule activities on a regular basis as we understand the importance of stimulation. Thank you for your feedback and we can assure you we are trying to best to improve our service. Silverline is holding a successful recruitment drive at the moment and the role of activity co-ordinator should be filled shortly.