I’m sorry that this has happened to your friend. We are already aware of this incident and we have taken immediate actions to ensure this does not happen again. We have also been in regular contact with the next of kin of your friend. She is aware of our action plans and the circumstances around this incident as well as your concerns around your friend’s sleep pattern.<br>I am more than happy to discuss these concerns and any other concerns with you in person or via telephone. You can contact me via 01473 23 1111, or my email at manager@handfordhouse.healthcarehomes.co.uk.  I look forward to hearing from you.