Thank you so much for your review, we are pleased that your mother is being well looked after at the home and I will ensure that the care staff are aware of your kind comments. I have also taken on board your comments about laundry and we are working hard to resolve these issues, although the laundering of personal clothes is a difficult area to manage we are making every effort to make a positive impact. Your mother is as special to us as she is to you and it is important that her care reflects that and that you remain assured she is in the right place.