Hi Linda,<br><br>We are sorry to hear about your negative experience. We take all allegations of this nature very seriously and assure you that the well-being and safety of our residents always remain our top priority. <br><br>We have strict procedures in place to prevent falls and ensure residents' safety, regularly monitor our residents for signs of infection, as well as closely monitoring our residents' weight and nutritional intake. <br><br>While we can’t comment on the specifics of your father-in-law’s case due to data protection, we can confirm we followed the correct protocols and consulted with appropriate healthcare specialists in order to meet your father-in-law’s changing care needs. <br>As we take pride in providing high-quality care to all of our residents and are committed to continuously improving our services, I would encourage you to contact our management team directly to discuss your concerns, so that we can work together to address any issues you may have. <br><br>Many thanks.