We are very sorry to read about the experience you have had with Green Gates Care Home.<br>At Bupa Care Homes we take all complaints extremely seriously and we will fully investigate the issues you have raised.<br>If you could let us know the nature of your concerns and any further information about your complaint including the resident's name our complaints team will be able to send this information to the regional area responsible for that home, for them to respond to you in the first instance and to investigate further. <br>To escalate your concerns contact our Risk and Governance Team on 0113 360 4806 or by email to feedback@bupa.com and they will be able to do this for you.