Thank you for taking the time to submit a review, which we welcome as it helps us to develop and improve. We are pleased to hear that the staff are always friendly, smiling and welcoming when you visit your mother. We would like to reassure you that the health, safety and well-being of our residents, visitors and staff is paramount and we are looking into the concerns you raise about the pathway to the home and will make any necessary repairs. Bilton Hall is set within 7 acres of gardens and mature woodland with wonderful views of the local area, now that winter is over we will be working to bring them back to their full glory so that residents can enjoy our beautiful outdoor space as the warmer weather sets in.