Our bell was found to be broken, but unreported. We have now taken measures to connect it to the Nurse Call system under 'Front Door - immediate response required'. It was very unfortunate. The receptionist sometimes has to leave her desk to assist in matters around Nightingale Court, and leaves the front desk unattended for a while from time to time. This area is key-coded on both access and exit doors for security due to the needs of our Client Group. I am not sure why the other areas are scored badly, we have a full time entertainment manager, the food is freshly cooked each day by professional Chefs, and all these areas have had 5 stars from the vast majority of guests and residents alike. I would guess these were rated low due to the anger caused at the front door. We will arrange a meeting with this reviewer to ascertain her full concerns this week.