Thank you for your review, we value all feedback as this helps us to improve our service where required. We would like to apologise for the initial issues experienced when your Mother was admitted to the home; we are pleased these are now resolved. Regarding staffing levels, we use a robust dependency assessment tool which helps us to review and determine staffing levels including taking environmental factors into account. We acknowledge in the past concerns have been raised about food and menus but are pleased to share we have recently recruited an experienced and highly recommended chef who is now in post. We have had fantastic feedback from those we support who have noticed the positive changes.