As we have previously stated we have to abide by food hygiene regulations. We were informed that the food had already been reheated through in our microwave the night before. Therefore it could not be reheated again for consumption by one of our residents. We appreciate that everyone has their likes and dislikes when it comes to food. Which is why all of our residents are offered alternatives to the main menu, each day. When we are informed of any meal requests we do our best to ensure it is provided through our service providers.