Thank you for your comments, we appreciate all feedback to allow us to provide the best service possible for our residents and their families. To leave the floor you are visiting, you will need a member of staff to open the exit door. This member of staff should then walk you down and open the outside door. I have mentioned this to all the staff. I do hope this resolves the problems you are having, however, please contact me by phone or speak to the nurse on duty if this continues. We are very sorry for any inconvenience or distress caused by this issue.