Thank you for taking the time to leave a review on your mum's respite stay at Derham House, we do appreciate all feedback that is shared with us. We are aware that concerns were raised with the home and these have been looked into and further communication has been shared with you by our General Manager and Regional Director to reassure you. If you do have any outstanding concerns you would like to raise with us please do contact us on: feedback@barchester.com for further support. Kind Regards Barchester's Customer Feedback Team