We are very sorry you are disappointed. We can assure you that at all times Lighthouse Lodge is staffed to the required levels. Regrettably, given the shortage of care staff available for full-time employment, that sometimes means we need to use agency staff.  But there is always the required number of staff. Lighthouse Lodge provides and is only registered to provide residential care. Our sister home, Marine View Lodge, provides and is registered to provide, nursing care. We are sure that you will have been told that if your mother, as a resident of Lighthouse Lodge, were to decline to such an extent that nursing care was required, she could move to Marine View if a bed was available. We cannot ever guarantee that a bed will be available and we are sorry that you misunderstood that we could. We are sorry that you feel let down, but we cannot breach Lighthouse Lodge’s registration by re-admitting from hospital when your mum requires nursing care