Thank you for your kind review. At HC-One, we strive to deliver kind care every day to our residents and their families and it’s pleasing to see you have experienced this on your visits. I would like to reassure you that we do recognise that there may be busy periods of the day and we adhere to our safe staffing levels at all times, this is reviewed weekly in line with the needs of our residents. I assure you that every feedback we receive is incredibly important to us, as this helps us to make improvements and I am therefore very grateful to you for sharing this with us.