Hello, firstly I am so sorry you did not have the best experience. We have recruited new activities lead who will be covering all entertainment from now on. Due to staffing issues, this has been a problem but we can assure you now that the issue has been resolved. <br>As for the Wi-Fi I can also assure you we do have working Wi-Fi in all of our Silverline Care homes, so I am unsure why you seemed to have had issue. Wi-Fi is important for us as it keeps us in touch with each other as well as providing entertainment for our residents. <br>Any issues with missing items we have always advised our resident's families to discuss with management. If you have a particular item please get in touch directly. <br><br>Thank you