Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry to hear you had some issues with our laundry department which involved missing items. We understand you have met with the housekeeping team, and this is now resolved. Once again, we would like to apologise for the issues you have encountered and thank you again for your feedback. We would ask that you approach the Home Manager immediately should you have any further concerns.