It's great to hear that you have had a positive experience at Liberham Lodge and your husband has settled in well. It's also wonderful to hear that there is a senior care assistant who provides excellent care and engages with the residents in a way that recognises their individuality and personality. However, it's also concerning to hear that you feel the atmosphere on the floor fluctuates depending on the team members, and that some colleagues may not provide the same level of engagement with residents. It's important that everyone provides excellent care to ensure that the residents' needs are fully met, and we’ll definitely look into your concerns, providing further training or actions as needed with the team to make sure the high quality of care is always consistent.<br> <br>It's encouraging to hear that the barber's shop is a success and that the senior care assistant is providing excellent care in this area as well. This highlights the importance of finding ways to engage with residents in meaningful ways that go beyond just meeting their basic needs. If you have any other comments, suggestions or concerns, then please do let us know, and thank you again for taking the time to submit your feedback.