Thank you for taking the time to submit a review. We are sorry to hear that your experience with our care home fell short of your expectations. We take all feedback seriously, and we want to assure you that we have addressed this matter privately. We are unaware of some details which have been included in your review as this was not mentioned to us privately. However, we will do our utmost to address these concerns.<br> <br>To discuss your feedback further, please contact our care home manager at 0208 421 4550 at your earliest convenience. If you would like to proceed with making a formal complaint, please contact complaints@goldcarehomes.com. We are more than happy to listen to your feedback and work with you to resolve this ongoing matter. Thank you again for your feedback, and we hope to have the opportunity to improve your experience.