We are very saddened that you still feel this way. As you are aware Hertfordshire Monitoring Team, Hertfordshire Safeguarding and CQC have spent over a year investigating your concerns and all claims are unfounded i.e. no abuse of any kind has taken place. On numerous occasions, we have provided your family and all authorities concerned with evidenced documentation which demonstrates candour and innocence which you and your sister have chosen to ignore.  <br>Living and supporting those with dementia can be very difficult, whilst your father has been within our home we have looked after him and supported his needs. It may be difficult to accept but in the absence of his family, we cared for him and loved him.  Many carers, team leaders and managers have honourably supported your father and other residents throughout covid. Although we all miss your father very much, we take comfort knowing his family is actively supporting his new care home in meeting his needs.