We would like to take this opportunity to thank you for the comments raised and the opportunity to respond.  I am sorry to read this and would like to assure you that all our Colleagues treat Residents with respect and dignity. Within HC-One we constantly ensure our staffing levels are appropriate to meet the care needs of all Residents within our homes. Our staff complete an ongoing training programme to ensure they are both competent and compliant with all areas of care delivery including Dementia care. I would be very grateful if you could contact me to arrange a suitable time to discuss your concerns in person.