Thank you for your feedback and we have discussed your feedback with the home’s manager to help them continually improve their service. We are sorry that you feel the standards have slipped following covid at Mount Hall. However, the home has confirmed that they have a full team of Bupa staff onboard, who have been carefully selected for their caring qualities and expertise. They have recruited a chef manager who has worked at one of our other Bupa homes and has vast experience, along with 2 new hostesses and 2 new kitchen assistants. We have a full team of 3 activity coordinators, we continue to offer stimulating and meaningful activities. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.