Thank you for taking the time to add a review. We value feedback shared so that we can work with families to support you and continuously improve our service. We are so sorry that you shared comments on your review about the lack of time from staff, we understand that you have spoken with the Deputy Manager for them to resolve any concerns, however, you didn’t wish to provide further insight to the comments mentioned. If you do have any concerns at all you wish to raise either with the home directly, or our team, please feel free to contact us on feedback@barchester.com so that we can assist you. Kind regards, Barchester Feedback Team.