Thank you for taking the time to leave us your feedback on your recent experience at Coote Lane Care Home. We are proud of the services our team is able to offer and provide for all of our service users, however, we are always looking for ways to improve them further. We can see from your review that there may be specific areas for improvement and would like the opportunity to explore this further. Our home manager looks forward to inviting you for a hot drink with us whenever is convenient to hear your feedback. Thank you again for taking the time to leave us your review, it will be passed on with thanks to the team.