Thank you so much for your review and your kind words about the team here and the cleanliness of the home – we’ll pass these on to our colleagues who will be very happy to hear your feedback. In regards to lost items, items can sometimes go missing, such as small items of clothing like socks in our laundry or if residents have a specific mug they’ve bought from home they like to use, this may get misplaced if a member of housekeeping or the care team take this to clean for the resident – if any items go missing, please let us know and we’ll be happy to locate these for you. For valuables and money, we of course also have a safe in the home where we can store items too for safekeeping.