Thank you for taking the time to leave us a review. We are sorry to hear that you feel your concerns remain unresolved having had a response letter as part of our complaints process, shared back in February to which we did not receive a reply. We are disappointed that your experience with the home did not meet your expectations. As previously advised, further details on our complaints process can be found here:- www.barchester.com/contact-us/complaints-and-compliments Kind Regards, Barchester’s Feedback Team