Thank you for taking the time to leave your feedback for us. Hopefully we've now managed to resolve your problem of logging on to the relatives' gateway, but if you struggle with this again please ask any member of the management team who'll be able to show you how to find it again. As a registered charity we don't have an owner as such, but whenever you and I chat if there's anything you'd like me to let our Executive Team or Board of Trustees know I'd be more than happy to pass feedback on.  And if you're visiting when they're also in the home I can connect you if you'd like to speak to them directly. Very best wishes.