Hello Heather. Thank you for this really positive feedback with regards to your experience with our care team and care home at Dove Tree House in Exeter. I'm sorry to hear that your client has had items go missing. Given the sometimes complex care needs of some residents, specifically dementia-type illnesses, it is not uncommon for items to get mislaid, misplaced or lost. Some residents will collect and hoard items, others may throw items away into bins etc. Whilst we do our very best to ensure that items do not go missing I agree that it is a good idea not to take in valuable items (especially if small). All rooms do have a locked cupboard/safe but these are not always used effectively by residents who can often be confused. Cash should be stored in the manager's office. Due to infection control protocols, all clothes have to be washed on hot cycles (60 degrees plus) so all clothes must be able to withstand such temperatures. Thank you again for this feedback.