We are sorry you feel the service received at Heeley Bank was not to the standard expected for your aunt. We are aware, your aunt’s admission to Heeley Bank was against your wishes and although we initially tried to resolve your concerns, the situation remained difficult. The social workers did not want to move your aunt as she was doing well and her health had improved considerably since being admitted to Heeley Bank. However, due to irretrievable differences, we had to serve notice, which we appreciate was upsetting for all concerned and not an action we would ever choose or take lightly. We will always try to resolve any concerns and aim to provide a high-quality service for all residents. We do hope all is well with your aunt.