Thank you for taking the time to add a review, I value all feedback and comments made to us so we can continuously improve our service. I’m sorry that these issues weren’t raised here with me whilst you were visiting the home, as I would have acted upon them urgently. I can look into these matters now and am available to discuss these if you wish. In regards to the lift, I’m really sorry this impacted you during your loved ones' stay. Unfortunately, this takes some time as some elements need to be sourced from across Europe which I appreciate is really frustrating. If I can offer any further support to you and your family, please contact our team at southerndown@barchester.com Kind Regards, General Manager - Southerndown Care Home.