We take all feedback seriously and your comments have been thoroughly investigated by our management team, although we do not have a record of any formal complaints made by yourself from when you last visited the home which was over a year ago. You have not been able to visit your relative due to a family matter where the essential caregiver and power of attorney decided it was in the residents best interest for you to not visit, this matter is not a reflection on our home as we did not make the decision to stop your visits. On investigating your comments, we can confirm the fire escape has always been free from obstructions and the tea room you refer to only contains tables, chairs and kitchen facilities for residents to enjoy with their loved ones. We have been praised by many external bodies and visitors on the cleanliness of our home. We strive to provide an outstanding quality of care which is recognised by our other reviews.