Dear Nicola, thank you very much for your review and feedback. Firstly, on behalf of Advinia Healthcare we extend our apologies for the delay in responding to your recent letter. As you are now aware, our Regional Director had been in touch personally to reassure you about the concerns you raised. There have been a few changes in personnel recently because we have now recruited additional permanent staff and are delighted to say that because of this we no longer require to use agency staff. This is great news and will have significant benefit for all residents going forward. Thanks again and best wishes.