On behalf of Kathryn Homes, please receive this response as confirmation that the associated review has been acknowledged.<br>We can confirm all matters regarding complaints are responded to formally in line with our current policy and procedures. We have provided a clear rationale for the concerns raised in this review and offered our sincerest apologies regarding the negative experiences at Kintullagh House Nursing Home.  <br><br>At Kathryn Homes, we champion and guide all staff and associated stakeholders to go out of their way to help and care for the physical, mental, and emotional needs of our residents, friends, and staff in a safe, effective, and compassionate manner.