Dear J B, thank you for sharing your valuable feedback with us, please be assured that we take complaints very seriously and that we’re looking into your concerns as a matter of urgency. We want to ensure that your concerns are resolved and that you feel confident with the care we deliver, as such we have invited you to a face-to-face meeting to review your dad’s individual care plan. We hope that this goes some way to resolving your concerns, however, please feel free to contact us directly at the home to discuss anything in the future.