Thank you for leaving this really positive review of your experience with our care team and care home at Primrose House, Westward Ho!, North Devon. It's lovely to read that your mum has been at the home for 5 years and has been extremely well looked after. We hear what you say with regard to staff turnover, and can only admit that since building and opening Primrose House back in 2016 staffing and recruitment have been a real challenge. The home was getting well established and 'on its feet' then along came Covid etc. I'm pleased to say that throughout we have had a dedicated core team who have been supported with agency carers when needed. We have been very careful to ensure that we have the same few agency carers whenever needed and, to all intents and purposes, they would have appeared to be members of the team. We have recently seen a vast improvement in the numbers and quality of new applicants for carers and senior carer roles at Primrose House.