Thank you for writing a review for us. I am glad to see Mum has made progress in all aspects after moving to Kentford Manor. However, I am sorry to hear that you feel that sometimes things are overlooked. I want to reassure you that we are never short on team members and always have enough people on hand to care for all residents safely and to our high standards day and night. There are times, such as due to unexpected colleague illness, where we may have to call on agency staff – however, we would always try to see if our own team members might be able to cover before doing this, and, if using agency staff, we always employ individuals who already know the home and residents where we can. Thank you again for your comments and excellent scores, and please don’t hesitate to speak to the manager or team at the home if you have any comments or suggestions.