Thank you for taking the time to submit a review for Saltshouse Haven. It is nice to hear how happy you were overall with the surroundings and caring staff. We use an electronic care system to record and monitor the care records of all our residents; these handheld devices look like mobile phones, which enables the team to spend more quality time with residents rather than completing paperwork in an office. We would like to reassure you that the home is always staffed in line with the number of residents and taking into account the specific care needs of residents. We are sorry that you felt the team didn't have time to answer your queries; our home manager operates an open-door policy and is always happy to reassure you about any concerns you may have.