Thank you for your comments. Can I first of all apologise for your experiences at Priory Mews. We only acquired the home in September 2022 and sadly inherited many issues. Since the CQC inspection in February 2023, we have made wholesale and deep-rooted changes not only to the policy and procedures but to personal care too. We have hired a new experienced team including a new manager, new deputy, new clinical lead, new nurses, safeguard lead and 35+ nurse-trained care staff.  These additions have very much changed the culture and fabric of the home in a positive way, not our words but the words of current residents and family members. If we may, we would like to invite you back to see the changes we have made, and continue to make, which we hope is a complete transformation to the home which you sadly experienced earlier in the year.