Thank you for taking the time to review Mill View. I am pleased that you rate our staff as excellent and I appreciate your kind comments regarding our team. Thank you for taking the time to meet with me to discuss the issues that you have raised and I apologise again that aspects of our care home have not met our usual high standards. We have already implemented new cleaning schedules and will continue to make changes to ensure all day-to-day life at Mill View is as our residents and their loved ones wish.