Dear Maria,<br>I'm sorry to hear that you had a negative experience with our establishment during your aunt's stay, and we appreciate you taking the time to share your feedback with us.<br>We have taken steps to ensure that all staff receive comprehensive training in dementia care, and we have implemented a new onsite trainer to ensure that all staff receive the best possible training. These changes include enhanced supervision of staff, better communication between staff and residents, and regular reviews of care plans to ensure that they are tailored to each individual's needs.<br>We also recognize that there were issues with the management of medication and the cleanliness of the home. We have put in place new systems and changes in personnel, to ensure that medication is correctly controlled.<br>We acknowledge that the changes we have made may not be immediately visible, but we are committed to making ongoing improvements to the care provided to residents.