Dear Claire,<br>Thank you for taking the time to share your concerns with us. We appreciate your feedback and want to assure you that we take all complaints seriously.<br>As mentioned, our new management team has only been in place since March 2023. We acknowledge that there have been issues in the past, but we can assure you that we are working hard to address them. Since our new team took over, we have implemented a number of changes to improve the overall quality of care in our home. For example, we have invested in training programs to ensure that all staff are up to date with the latest best practices in care, so this transpires into the care provided for our residents. <br>In addition, we are inviting the community into the home to see the changes we are implementing. We understand the importance of transparency and want to show our commitment to providing high-quality care. Furthermore, we are in communication with the local councils to make enhancements within the home.